FREQUENTLY ASKED QUESTIONS
Do you ship internationally?
Yes, we offer worldwide shipping. Delivery times vary depending on the destination, local postal services, and customs processing. Please note that unforeseen delays may occasionally occur.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What is the return policy?
As all items are made to order by our supplier and are not held in pre-manufactured stock, we are unable to accept returns, exchanges, or cancellations more than 48 hours after your order has been confirmed. Refunds cannot be issued once production has commenced. For further information, please refer to our Terms and Conditions or contact us with any questions regarding your order.
Are any purchases final sale?
As all items are made to order by our supplier and are not held in pre-manufactured stock, purchases become final 48 hours after your order has been confirmed. If you would like to cancel or make changes to your order, please contact us within this 48-hour period. Once this period has passed, your order can no longer be cancelled, changed, returned, or exchanged.
When will I get my order?
We do our best to deliver your order as quickly as possible. Because each item is made to order, the total delivery time depends on our manufacturing time, your location, and external factors such as global shipping conditions. On average, orders are delivered within 7–12 business days. However, delivery times may occasionally take longer. If you have any questions about your order, please contact us.
Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to change your shipping address. We will do our best to accommodate your request, but changes cannot be guaranteed once your order has entered production or has been dispatched. Caviar Society cannot be held responsible for orders delivered to an address entered incorrectly during checkout.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, or other local charges imposed by the destination country. These charges are not included in the product or shipping price unless explicitly stated at checkout and are the responsibility of the customer. We recommend checking your country’s applicable import regulations before placing an order.